After you contact us, we will respond in a timely manner as we value the trust you are placing in our team. We will conduct an initial interview over the phone, on location, or at a mutual destination. During the interview, we will inquire as to the history of the location, your feelings and experiences, and develop a case outline. We will arrange a date and time for our team to visit your location for our investigation. It is helpful to have access to the areas of the greatest activity during these times. To minimize evidence contamination, we would request that there be a minimal number of people on location and that their presence be limited to one area. After we complete the investigation, we will contact you again to select a date and time to review your case and provide you with a summary of evidence and experiences. We look forward to providing you with a positive experience that provides both comfort and possible validation. This is just the first step on our journey with you.